Frequently Asked Questions
What is VegaQura?
VegaQura is a brand offering premium nutritional supplements designed specifically to support your health and vitality.
Where are the products produced?
Our products are carefully developed and produced in both the Netherlands and China. Production takes place partly in China, because specific high-quality ingredients essential for our unique formulas are available there.
To minimize our carbon footprint and guarantee quality, all products are packaged and prepared for shipment in the Netherlands. In this way, we combine the best ingredients with a sustainable approach.
Who are the products suitable for?
Our products are suitable for adults who are health conscious. Please consult a physician in case of pregnancy, lactation, or medical conditions.
Do you have a physical store?
No, we are an online platform and deliver throughout Europe.
How do I stay informed about offers and new products?
Sign up for our newsletter (in the footer) or follow us on social media to always be the first to know.
Can I get personalized advice on which product is right for me?
Absolutely! Contact our customer service team for personalized advice.
How can I get in touch?
You can reach us by email at info@vegaqura.com or by phone at +31 (0)85 369 55 93 . Our customer service is available from Monday to Friday between 9:00 and 17:00. On WhatsApp we are sometimes willing to respond outside working hours.
What payment methods do you accept?
We accept iDEAL, credit card (Visa, Mastercard), PayPal, and Klarna (post-payment).
Can I pay afterwards?
Yes, with Klarna you can easily pay in arrears.
Is paying in the webshop safe?
Absolutely! We use a secure payment environment and work with reputable payment providers.
Can I pay for my order by invoice?
This is not possible for individuals. Companies can contact us for special arrangements.
What should I do if my payment has failed?
Check if you have enough balance and try again. Contact our customer service department if the problem persists.
Do I need to create an account to order?
No, you do not need to create an account to order. You can simply checkout as a guest.
Creating an account does make it easier to place a follow-up order, as it saves time. In your account, you can view your orders and can place a follow-up order with one click.
Where can I enter my coupon or discount code?
If you have a coupon or discount code, you can enter it during the ordering process on the shopping cart page.
Can I only order online?
Yes, you can only order online through our website.
What are the shipping costs?
Your order will be shipped for free with an order value of $50 or more.
Under € 50, there will be € 3.95 additional shipping costs. Orders to Belgium pay standard € 5,95 extra for other countries in Europe other prices apply. Shipping costs are automatically calculated in the checkout process.
What countries do you ship to?
We ship packages to addresses in the Netherlands, Belgium, Luxembourg but also to Germany, Switzerland, Italy, France and Spain. Here are additional shipping costs that vary by country.
What is the delivery time?
If you order on a weekday (Monday through Friday) before 5 p.m., your package will generally be delivered the following day. If you order on Saturday or Sunday, your package will be delivered on Tuesday.
Delivery times to addresses in Belgium are usually 1-2 business days longer. Countries in the rest of Europe count on a minimum of 4 working days.
How can I track my order?
Once you have completed your order, you will receive an email from us containing a Track and Trace link. Click on this link to track your order.
Can I enter a PostNL collection point or other pickup point as my delivery address?
Yes, you can do that through your PostNL account.
What if I am not home at the time of delivery?
If you are not home at the time the postal delivery man comes by, the delivery man will deliver it to your neighbors or he/she will bring the package to a pickup point.
If it is delivered to a pickup point, you can pick up the package there within 7 days.
The package is on "delivered," but I haven't received anything. What now?
We ask you to be patient for a very short time. Our experience is that most orders are delivered after one or a few days. Unfortunately, it sometimes happens that the deliverer puts the package on ‘delivered’, but only actually delivers it one or a few days later.
Please contact us at info@vegaqura.com if you suspect that delivery is not going well.
My package is incomplete or damaged. What should I do?
We pack all orders with love and attention. Nevertheless, it may happen that an order is incomplete or damaged during the delivery process. In that case, please contact us via email: info@vegaqura.com
Please indicate in your email:
- What the problem is and the order number
- A photo of the damage (should that be the case)
We will try to answer the email as soon as possible and solve the problem for you.
If something is damaged in transit, we will make sure you get a new, undamaged product as part of our service.
Can I return a product?
Yes, you can if the product is unopened and unused within 2 weeks of delivery of the product.
If the product is damaged during transport it can always be returned after consultation. Please contact us for this at info@vegaqura.com see also delivery above.
How do I return a product?
Send an email to info@vegaqura.com with the subject line “Return” and include your first and last name.
Please clearly indicate which product you want to return. Once we have received and reviewed your return, we will refund the purchase price, if justified, within 7 days.
Where do I find my account?
Click here to go to your account.
Can I change my password?
Yes, you can. In MY ACCOUNT you can easily change your password at ‘account information’.
I lost my password. What now?
Go to the ACCOUNT PAGE and click on ‘forgot password’. You will then receive an email to set a new password.
Can I change my email address?
Yes, you can. In MY ACCOUNT you can easily change your email address under ‘account information’.
I have moved. Can I change my address?
Yes, you can. In MY ACCOUNT, under ‘address’ you can easily change your address information.
How can we help?
We will contact you as soon as possible